1 hour ticket response
Timeliness is our leading duty and this is the reason why we’ve got a team of skilled customer support engineers who are prepared to provide a rapid response to any question that you may possibly have. Simply submit your trouble ticket from your Hosting Control Panel and we’ll reply back to you within one hour at the latest. Actually, we work hard and aim for a twenty–minute customer support ticket response time.
An Excellent Help Desk Support Service
Each member of our technical support team has many years of experience in the Linux shared hosting market and most of them have worked for us for at least five years. They are all prepared to answer all your inquiries in the most competent way possible.
An Intuitive Help Section
Included in the Hosting Control Panel is an easy–to–navigate Help section, which offers you various sources of information. You can search through a constantly updated knowledgebase featuring web hosting account administration articles and website administration articles, check out the how–to video tutorials or have a peek at our F.A.Q. database.
