Many persons who start using their 1st web hosting account, or switch companies, normally have questions with regard to how particular procedures are completed or encounter complications when setting up various things like emails, site settings, etc. That’s why, lots of web hosts have prepared documentation with popular questions and problems in order to help their customers obtain information swiftly and seamlessly. As a result, the client support engineers can spend more time on real problems that given clients may be facing, as the solution for the minor things will be available on the Internet and clients can easily resolve them without having to get in touch with the customer care team. Having thorough documentation is rather important, especially for new clients without any practical experience whatsoever, because the web hosting service involves an immense number of features and lots of people can get perplexed about what action to take. A good information repository can both help you accomplish the procedures that you need and get to know how the hosting service functions in general.

Extensive Online Documentation in Shared Hosting

All Linux shared hosting that we offer come with an elaborate knowledge base where you can find everything you may ever need to know in regard to your web hosting account. Irrespective of whether you’re aiming to set up a brand new database, to redirect a domain using an .htaccess file or to create an e-mail address on your desktop PC or hand phone, you can just check our help articles and all the info that you need will be there. When you go to a particular section of the Hepsia hosting Control Panel, you will see articles that are relevant to the features that can be accessed through it. If you would like to check the full archive of articles and get informed about all the features that Hepsia is offering, or only to read generic information about the hosting service, you can browse the entire knowledge base, which can be accessed via the Help menu in your Control Panel. We have tried our utmost to cover any issue that you may possibly confront, but if you do not find the info that you wish, you can always touch base with us, as our help desk support team is at your service night and day.

Extensive Online Documentation in Semi-dedicated Servers

We have compiled a detailed online knowledge base for all our current and potential clients, so in case you purchase a semi-dedicated server package through us, you will be able to find any info that you need at any moment. We have a lot of informational help articles, which will help you better understand what’s happening in your semi-dedicated account – "What is PHP?" and "What are file permissions?" are merely two instances. Our comprehensive guides will help you do anything you like – extract an archive file, import a MySQL database, redirect a domain, etc. Moreover, we’ve also got troubleshooting guidelines, which will permit you to find out what causes a particular problem and the potential solutions for it. In case you’re not able to send e-mails or your domain opens a 500 Internal Server Error message, for instance, you can refer to our knowledge base and rectify the issue instantaneously. You can access the articles through any section of the Control Panel, as well as through the all-inclusive Help section.