A ticketing system is the most widespread channel of communication that hosting companies offer to their clients. It is most often part of the billing account and is the most effective way to fix a problem that requires a certain period of time to examine or that has to be forwarded to an admin. In this way, all comments contributed by either side will be stored in the exact same location in case someone else needs to work on the issue in question and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, so you will have to log in and out of at least two accounts to do a particular procedure or to reach the hosting company’s help desk support team. In case you want to manage several domains and each one of them is hosted in its own account, you will have to use an even larger number of accounts at the same time. Furthermore, it may take significant time for the hosting provider to respond to your ticket request.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting come bundled with an integrated trouble ticket system, which is an essential part of our in-house built Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia permits you to manage everything associated with the hosting service itself in the exact same place – invoices, website files, e-mails, trouble tickets, etc., avoiding the need to log in and out of different interfaces. If you’ve got any pre-sales or technical questions or any problems, you can post a ticket with several clicks of the mouse without needing to leave your hosting Control Panel. During the process, you may pick a category and our system will present you with a variety of educative articles, which will supply you with more information and which may help you fix any specific issue before you actually send a ticket. We guarantee a ticket response time of no more than one hour, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with us and you wish to touch base with our help desk support staff members, you’ll be able to post a support ticket directly from your Hepsia Control Panel instead of going through an entirely different client support platform like you’ll need to do with the vast majority of hosting companies on the marketplace. Our integrated trouble ticket system will enable you to post a new ticket without any difficulties and to browse through older tickets using a clever search filter. In addition, you will be able to check the applicable knowledgebase articles that our system will present you with in accordance with the category that you choose for your new ticket. You can perform all of the aforementioned things without logging out of your Control Panel at any moment, so in case you bump into any predicament or have an inquiry, you can contact our support engineers and resolve the problem at hand within the hour using one single support platform.