A live chat is a real-time way of communication between a website hosting supplier's support crew and its customers. It's a very efficient method to get some info about the website hosting services or have some issue resolved as you are talking with a live agent. The benefits of using a real-time chat service instead of calling or opening a ticket are the smaller possibility of errors when you exchange data like usernames or domain names, the more rapid response time because the communication is live as well as the fact that you do not have to stay on the chat all the time - you are able to do something different while the agent examines the issue involved. Furthermore, you'll be able to join a live chat room from any kind of computer which is connected to the world wide web, avoiding the telephone charges that you'll need to pay when you are calling to another country.

Live Chat Support in Shared Hosting

We supply a live chat support service for all Linux shared hosting that we offer and we can support you with almost everything in real time. In case you don't have an account with us yet, we'll give you more details about the plans so as to help you to choose the most appropriate package. If you are an existing customer, we are able to help you with any billing or general issue and with various common technical issues, for example an e-mail address setup in a desktop e-mail client. In case you are unable to phone us for whatever reason or you're in some country where we don't have a local telephone number, the live chat will be the best choice to contact us. Needless to say, some issues require more time to examine and test, so you'll have to open a support ticket to our technicians, but nonetheless, we will save your time and help you with a number of issues on the chat.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as standard with our services, which means that if you have any kind of questions for our semi-dedicated service, you are able to speak with our customer care team at any moment no matter if you have already purchased your account or not. Generally, the chat service is intended for pre-sales, billing and common questions and troubles, yet we will assist you with various tech questions too. We can help you pick the optimal package for your sites in case you do not have an account yet, we can answer all the billing questions or issues you have or we can assist you with installing your new e-mail address on your PC or smart phone - all the abovementioned will be done promptly as our live chat service is available all day long, each and every day. No matter when you need support, you're able to chat with a representative and save time and effort.