Despite the fact that this isn't the keyaspect in order to distinguish a dependable shared hosting provider from a bad one or a reseller from an actual provider, the option to call and talk to a live person is a sign that you aren't working with a one-person company and that you can get in touch with someone when you're in need of assistance. The phone support for hosting services may range from general to dedicated, therefore the problems which can be resolved with a call vary based on the particular provider. Generally, these issues are more basic and include billing or first level tech issues because more difficult matters generally need a support ticket where both you and the sysadmins can track what's going on with a given situation. Still, being able to phone call your provider will save you considerable time and efforts for the multitude of small issues which may eventually show up when you manage your web hosting account.

Phone Support in Shared Hosting

If you decide to obtain one of our Linux shared hosting, you will be able to talk with our customer support crew over the telephone for 14 hrs per day. We can help you select the best package for your websites since we think that it is better to discuss these matters with a live person. If you already own an account, we can assist you with any sales/billing questions and general issues, even with some technical situations which don't need too much time or escalation to a system administrator since it will be more convenient to open a ticket for time-consuming problems in order to have all the correspondence in a single place. We now have phone numbers in the US, the UK and Australia, so you can call the one you prefer and talk to one of our agents.

Phone Support in Semi-dedicated Servers

If you want more details for the semi-dedicated service that we offer, you will be able to call any of the three support lines that we have around the world - in the U.S.A., the UK and Australia. Thus, you have the option to check in advance whether our services will be appropriate for your sites. In case you're already our customer and you own a semi-dedicated account, you're able to contact us over the phone for 14 hours every day about any kind of billing or common queries. For strictly technical matters you need to take advantage of our ticketing system in order to communicate with our tech support as someproblems just need more time to be solved, but we can assist you on the phone with various minor tech problems as well, saving you time and efforts.