Being able to get in touch with your shared hosting provider any time you have any kind of questions or encounter any troubles is very important and how fast they'll answer back and take action is usually essential, in particular when your web site is business-oriented, as longer downtime could mean losing potential clients. The support options are, in addition a way to identify actual providers from resellers. The latter in most cases reply only to email messages or support tickets and you will need to wait for a whole day or maybe more so as to get an answer. When your problem calls for several replies, you may end up losing several days to get a problem resolved. When you use an authentic and trustworthy web hosting provider, you should be in a position to contact the support team at any time and receive an instant response no matter what the issue or the question is - customer, pre-sales or technical one.

24/7 Customer Support in Shared Hosting

We acknowledge the importance of receiving assistance promptly, that's why our shared hosting services come with 24/7 tech support and several means of contact. If you do not have an account yet, you can easily call us or use our live chat and speak with a live representative, so as to find out about our services or check if our servers meet the system requirements for your websites. As a result, you'll never end up ordering a service that you cannot use effectively. In case you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it requires additional investigation. Unlike the vast majority of providers out there today, we respond to all of the tickets within an hour, so you will not need to wait for an entire day. Our support services can be accessed round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

You can test our support services even before you purchase a semi-dedicated server account from us as we have phone and live chat support for pre-sales, billing and common questions. Our agents will assist you to choose the most suitable package or offer you info about our servers, in order to verify if the system requirements for your sites are met. In case you're an existing customer, you can also contact us through email or through our ticketing system, which is accessible from the Hepsia web hosting Control Panel. We warrant that whenever you use any of these 2 methods of communication, you'll receive an answer within less than one hour and that’s 24/7, which includes weekends and official holidays. In case you have used the hosting services of other suppliers, even big ones, you can compare the response time due to the fact that it ordinarily takes a whole day for them to take care of a support ticket.

24/7 Customer Support in VPS Servers

Every single VPS server package that we provide features 24/7 customer and tech support, which means that in case you experience any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you will be able to get in touch with us at any time, even holidays and weekends. For your convenience, we supply different means of communication - telephone support with a couple of local numbers around the globe, live chat, email messages and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech matters as it will be much easier to monitor what is going on. The maximum guaranteed response time for all the emails and tickets is sixty minutes, but it rarely takes that long to get assistance. If you acquire the Managed Services upgrade that we offer, our admins will also support you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Servers

We know how important it is to get prompt support in general, let alone if you run an entire server, so each and every dedicated server that we supply comes with 24/7 support with one-hour response time guarantee regardless of the issue. This service is absolutely free for any kind of issues with the server or the software that was installed from our admins through the setup, therefore you are able to get in touch with us as many times as you wish, even during holidays. You could either open a support ticket from your billing area or you can send an email, and the actual answer time for both rarely surpasses thirty minutes since we have administrators available twenty-four-seven. If you need general information about our servers or you have any kind of billing question/issue, you can also call one of the local phone numbers we have on three different continents or you could employ our live chat service and consult with an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you will be able to include to your server package from your billing Control Panel.